CARLO ORLANDOLEADERSHIP
Free tools
Menu

PRODUCT SUPPORT

Help with your product or order.

Email Carlo Orlando Leadership LLC for help with product files, access, licenses, refunds, a published same-edition upgrade offer, privacy or intellectual-property requests, or privacy-safe product feedback. Link handles payment-level transaction support within its role as merchant of record.

EMAIL-BASED SUPPORTThe website does not collect or store your support message.

SUPPORT INCLUDES HELP WITH

  • File access, missing downloads, or corrupted files
  • Duplicate-charge questions
  • Personal or team license questions
  • Refund requests
  • Eligibility questions about a published same-edition upgrade offer
  • Privacy, legal, or intellectual-property requests
  • Privacy-safe product feedback

SUPPORT DOES NOT INCLUDE

  • Personalized ministry consulting or plan review
  • Document customization or live facilitation
  • Theological, pastoral, legal, HR, financial, or safeguarding advice
  • Technology support unrelated to accessing purchased files
  • Review of confidential pastoral, family, volunteer, employee, or safeguarding information

BEFORE YOU EMAIL

Include the details that identify your order.

A complete request makes it easier to verify the purchase and understand what went wrong. Choose the closest category: file access, duplicate charge, license, refund, published same-edition upgrade offer, privacy/legal/IP request, or product feedback.

Protect private information.

Do not send confidential ministry information, children’s names, private pastoral details, personnel information, safeguarding reports, completed ministry worksheets, card or bank details, passwords, or security codes.

INCLUDE IN YOUR MESSAGE

  1. 01

    The order email address, product edition, and exact product name.

  2. 02

    The order/reference number, if one is available.

  3. 03

    The support category and a brief, privacy-safe description.

Email product support

If the button does not open your email app, write to carlo@carloorlando.com.

Support requests are reviewed individually. Carlo Orlando Leadership LLC does not promise a specific response time.